The Significance of PABX Systems in Your Busy Office
Time is really money and those busy offices cannot afford to just drop or ignore the phone calls of the customers. Well, this the reason why you should have the PABX system installation which is an important decision for your company. You should know that the PABX systems are switchboards that handle a lot of phone calls and they come with a lot of functions as well. Some of the systems can also handle so many phone lines. The PABX can also answer the call automatically and have such transferred to such relevant individual through having the caller press a particular number on that keypad.
While letting the caller wait for the call to be answered, there would be advertisement messages or such soothing music played. Also, there are out of office functions on such PABX system so that when the line isn’t answered, the caller may leave a message or their contact details are left as a message for such attendant who was to answer the phone.
Those busy offices would need more PABX more than before, since there is so much productivity lost when it comes to answering the phones, getting messages and also deferring the calls. Surely, you may have that receptionist but the front office face of the company may greet the clients and help in the front office duties rather than just staying on the phone the whole time.
You may probably have the receptionist answer the phone and put such calls through to a relevant person, while the other calls would be put on hold until such receptionist can take care of them. In such case, you may have that greeting message while the caller is waiting at the other line and then have such receptionist answer the call when one is ready. You may also decide not to have a receptionist and just go for the automation of such process. If you would do this, when one would phone the office, you may have them listen to the recorded message which prompts them to press such button to transfer them to the relevant department. This would work very well in those large companies.
It is very easy to see why the PABX system is really essential for those busy companies. Also, there are so many things that you must consider aside from answering as well as screening such important calls. Moreover, you need to remember that the PABX are also quite popular in the big corporations, the debt collecting companies, the banks, those radio stations and other kinds of industries too.